Every doctor’s office deals with it...THE WAIT! Given the Family Practice Center’s dedication to providing every patient the time he/she deserves, sometimes the providers run behind. This is one of the benefits of coming to an office where the staff treat you like the person you are, not just a number on a chart.
However, the providers & staff also recognize that our time is valuable; we have things to do too. In an effort to increase the efficiency of office visits, one of the first issues discussed by the Patient Advisory Council was: how can we enhance the timeliness of check-in and the “enjoyability” of time spent in the lobby or exam room? Many ideas were debated, and the following were implemented through mutual agreement following discussions at advisory council meetings:
KIOSK: Located in a private area of the lobby, the kiosk can be used to check-in for appointments. If the front desk staff is busy, or there is a long line to check-in, the kiosk is a perfect alternative. You can also make payments, scan your insurance card and modify your person- al information (for instance, update you address.)
PRE-APPOINTMENT PLANNING: You may receive a call from one of the office staff before your appointment. During this call you will be asked the reason for your visit, the type and dos- age of medications you take and any other medical changes that you have recently experienced. The pre-visit call will help reduce the number of questions the nurse will ask you on the day of your appointment, increasing the timeliness of your visit.
CHANGE IN TV PROGRAMMING & EXPANDED INTERNET USE: Instead of watching repetitive infomercials regarding health issues you don’t have or medications you don’t take, you can now sit in the lobby and enjoy interesting programs from cable TV stations like HGTV. Internet service has also been added so that you can now use your laptop or iPhone to complete work projects or answer emails while you wait.
iPADS: iPads can be requested from the front desk or from the nurse for use in the lobby or the exam room for use while you wait. They are loaded with educational games and apps like Netflix, so that even the fussiest child (or spouse) can be entertained while you wait.
PORTABLE BINS WITH TOYS & GAMES: If your child is younger, or if you’d rather take advantage of one-on-one time with them, you can now request a bin of toys or games from the nurse. You can pass the time playing while you wait!